The Disability Case Manager will report to the Housing Program Director and is responsible to assess, coordinate and advocate for appropriate care for residents with disabilities in shelter. A disability may include mental health, substance abuse, and physical disabilities. The DCM will split their time between the Central and Westside Shelter to ensure maximum services are offered.
- Work with program staff to cultivate collaborative relationships with community partners.
- Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination.
- Complete Initial Needs Assessment and determine special needs or circumstances of clients.
- Provide referrals to community agencies when necessary.
- In concert with the client, develops action plans and monitors clients’ progress against goals in on-going client interaction and adjusts program as necessary.
- Ensure proper documentation of disability and length of homelessness for chronically homeless residents. (ie. Scheduling appointments, applying for public benefits, identifying subsidized housing, etc. )
- Maintain client related data tracking systems, including case notes and complete HMIS entries
- Prepare case related reports
- Generate client data for monthly reporting
- Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with state, county and KHAKO guidelines
- Attend collaborative meetings
- Network with other agencies, coalitions, and local community meetings
- Actively participate in staff meetings and trainings
- Other duties as assigned
Educational Requirements And Qualifications:
- Bachelor degree in human services, psychology, social work, or equivalent 4 years of related experience
- SSI/SSDI Outreach, Access, and Recovery (SOAR) training certified.
- Excellent interpersonal skills, both written and verbal
- Ability to interact with clients from all walks of life and from all backgrounds, withholding judgment and treating all with fairness.
- Ability to define and identify problems or areas requiring change, collect data, establish facts, draw valid conclusions and implement the required change.
- Ability to understand the dynamics of homelessness and relate to the concomitant problems and needs.
- Knowledge of the issues confronting the mentally ill, the substance abuser and abuse victims and of the accepted practices for dealing with them.
- Knowledge of accepted case work practices as they apply to clients served.
- Excellent organizational skills with attention to detail.
- Computer literate with Microsoft Office and database software.
- Strong discretion, business ethics and confidentiality.
- Demonstrate fairness.
- Dedication to continuous improvement, innovation and remediation.