Star Line Ferry

Shelter Director

Organization: Founded in 1986, Ka Hale A Ke Ola Homeless Resource Centers is a non-profit organization providing emergency shelter, rental assistance, and supportive services to unsheltered individuals and families in Maui County. Additionally, KHAKO manages a 200-unit and 30-unit low-income rental housing facility that provides permanent housing to more than 700 residents on the island of Maui.
SUMMARY: Responsible for the daily operation of the shelter, food service and facility ensuring that all facets of the shelters operate in compliance with funding contract guidelines, Department of Health guidelines, and facility maintenance best practices. Reports directly to the Executive Director.
DUTIES & RESPONSIBILITIES:
• Supervises the Operations Director, Housing Program Manager, Food Services Manager, and Children’s Services Coordinator, and other personnel as designated.
• Upholds all agency, division and shelter policies and procedures and ensures the shelter and facility staff comply as well.
• Ensures that guests access all services as specified in funding contracts and reach objectives as identified in service plans.
• Recommends projections during annual budget development; keeps operating expenditures in line with approved shelter budget.
• Participates in recruitment and interview process for Shelter positions with knowledge of labor laws and human resource practices.
• Recommends hiring and promotions, makes corrective decisions and recommends employment termination in conformance with agency personnel policies.
• Ensures that facility and Housing Program staff are appraised at least once annually, in collaboration with the department managers.
• Ensures that facilities and Housing Program staff develop skills as cited in their evaluations through staff development activities, off-site programs, supervision and other vehicles as needed.
• Recommends new/changes in existing services and procedures.
• Is the in-house trainer and/or coordinator for the Housing Program staff (Trauma-informed care, harm reduction, crisis intervention, de-escalation skills, etc.)
• Serves on agency and division committees and work groups.
• Submits accurate, timely reports as requested.
• Mentoring, coaching; visible, approachable sounding board/resource.
• Share in knowledge dissemination, reporting, and communications.
QUALIFICATIONS AND EDUCATION:
• 5-plus distinguished years in a senior management position in a nonprofit organization, foundation, or government agencies
• Track record delivering superior results, commanding respect, and assuming leadership roles
• Success in roles requiring execution of multiple tasks while responding to multiple priorities
• Proven ability to work with efficiency, flexibility, and good humor
• Demonstrated ability to build and maintain relationships with a wide array of people – junior and senior, for-profit and nonprofit, and from diverse backgrounds
• Operates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interfering
• Outstanding communication and interpersonal skills are essential
• Passionate about KHAKO mission and impact
• Ability to exercise tact and diplomacy in internal and external organizational settings
• Transparent, direct, with substance
• Self-starter, self-disciplined
• Inspiration, imagination, creativity
• Remain focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations
Minimum Educational Requirements
1. Master’s Degree in social work or related field or equivalent experience with major course work in Human Services and/or Business Administration
2. Five years work experience in supervision and management capacity.
3. Ability to manage a multi-faceted, dynamic program.
Salary and Benefits:
1. Salary commensurate with education and experience
2. Medical and dental insurance
3. Retirement Plan – 403(b)
4. Group life and disability insurance
5. Paid personal leave
6. Paid holiday leave in accordance with Hawaii State holiday schedule
7. Travel mileage
8. Paid training opportunities relevant to position

Employment Application

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