• Supervises the Operations Director, Housing Program Manager, Food Services Manager, and Children’s Services Coordinator, and other personnel as designated.
• Upholds all agency, division and shelter policies and procedures and ensures the shelter and facility staff comply as well.
• Ensures that guests access all services as specified in funding contracts and reach objectives as identified in service plans.
• Recommends projections during annual budget development; keeps operating expenditures in line with approved shelter budget.
• Participates in recruitment and interview process for Shelter positions with knowledge of labor laws and human resource practices.
• Recommends hiring and promotions, makes corrective decisions and recommends employment termination in conformance with agency personnel policies.
• Ensures that facility and Housing Program staff are appraised at least once annually, in collaboration with the department managers.
• Ensures that facilities and Housing Program staff develop skills as cited in their evaluations through staff development activities, off-site programs, supervision and other vehicles as needed.
• Recommends new/changes in existing services and procedures.
• Is the in-house trainer and/or coordinator for the Housing Program staff (Trauma-informed care, harm reduction, crisis intervention, de-escalation skills, etc.)
• Serves on agency and division committees and work groups.
• Submits accurate, timely reports as requested.
• Mentoring, coaching; visible, approachable sounding board/resource.
• Share in knowledge dissemination, reporting, and communications.
• 5-plus distinguished years in a senior management position in a nonprofit organization, foundation, or government agencies
• Track record delivering superior results, commanding respect, and assuming leadership roles
• Success in roles requiring execution of multiple tasks while responding to multiple priorities
• Proven ability to work with efficiency, flexibility, and good humor
• Demonstrated ability to build and maintain relationships with a wide array of people – junior and senior, for-profit and nonprofit, and from diverse backgrounds
• Operates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interfering
• Outstanding communication and interpersonal skills are essential
• Passionate about KHAKO mission and impact
• Ability to exercise tact and diplomacy in internal and external organizational settings
• Transparent, direct, with substance
• Self-starter, self-disciplined
• Inspiration, imagination, creativity
• Remain focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations
Minimum Educational Requirements
1. Master’s Degree in social work or related field or equivalent experience with major course work in Human Services and/or Business Administration
2. Five years work experience in supervision and management capacity.
3. Ability to manage a multi-faceted, dynamic program.
1. Salary commensurate with education and experience
2. Medical and dental insurance
3. Retirement Plan – 403(b)
4. Group life and disability insurance
5. Paid personal leave
6. Paid holiday leave in accordance with Hawaii State holiday schedule
7. Travel mileage
8. Paid training opportunities relevant to position