Central Center
670 Waiale Road
Wailuku, HI 96793

Westside Center
15 Ipu'Aumakua Lane
Lahaina, HI 96761

Disability Case Manager – Wailuku & Lahaina

Compensation: Depending on Experience
Department(s): Programs
Location: Split time between Wailuku & Lahaina
Employment Type: Full-Time

Job Summary

The Disability Case Manager will report to the Housing Program Director and is responsible to assess, coordinate and advocate for appropriate care for residents with disabilities in shelter.  A disability may include mental health, substance abuse, and physical disabilities.  The DCM will split their time between the Central and Westside Shelter and Southside to ensure maximum services are offered.

Position Description

  1. Work with program staff to cultivate collaborative relationships with community partners.
  2. Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and
  3. Complete Initial Needs Assessment and determine special needs or circumstances of clients.
  4. Provide referrals to community agencies when necessary.
  5. In concert with the client, develops action plans and monitors clients’ progress against goals in on-going client interaction and adjusts program as necessary.
  6. Ensure proper documentation of disability and length of homelessness for chronically homeless residents (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).
  7. Maintain client related data tracking systems, including case notes and complete HMIS entries.
  8. Prepare case related reports.
  9. Generate client data for monthly reporting.
  10. Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with state, county and KHAKO guidelines.
  11. Attend collaborative meetings.
  12. Network with other agencies, coalitions, and local community meetings.
  13. Actively participate in staff meetings and trainings.
  14. Other duties as assigned.

Preferred Educational Requirements & Qualifications:

  1. Bachelor degree in human services, preferred and or equivalent  4 years of related experience.
  2. SSI/SSDI Outreach, Access, and Recovery (SOAR) training certified.


KHAKO requires employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination.

Abilities Required

  1. Excellent interpersonal skills, both written and verbal.
  2. Ability to interact with clients from all walks of life and from all backgrounds, withholding judgment and treating all with fairness.
  3. Ability to define and identify problems or areas requiring change, collect data, establish facts, draw valid conclusions and implement the required change.
  4. Ability to understand the dynamics of homelessness and relate to the concomitant problems and needs.
  5. Knowledge of the issues confronting the mentally ill, the substance abuser and abuse victims and of the accepted practices for dealing with them.
  6. Knowledge of accepted case work practices as they apply to clients served.
  7. Excellent organizational skills with attention to detail.
  8. Computer literate with Microsoft Office and database software.
  9. Strong discretion, business ethics and confidentiality.
  10. Demonstrate fairness.
  11. Dedication to continuous improvement, innovation and remediation.
  12. Current driver license.

KHAKO is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

If interested in this position, please fill out the form below:

Application Form
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