Star Line Ferry

Programs

Help!
Emergency Shelter Program
Rental Assistance Program
Services
Guest Satisfaction Survey

The KHAKO service delivery strategies are based on nationally and locally recognized continuum-of-care models demonstrated to be effective in addressing the complex issues associated with homelessness in a comprehensive, holistic manner. This approach goes beyond the provision of basic shelter and sustenance needs for homeless persons, by providing a series of structured programs and services that are focused on instilling the skills, knowledge and experience that are necessary to support self-sufficiency and promote positive, healthy life choices. These services include the following array of services:

  • Housing Navigation, Housing Specialists and Housing Retention services.
  • Primary-care medical clinics – operated by Malama I Ke Ola Health Centers
  • Money Magic (budgeting education classes)
  • Step Up Classes (how to maintain clean units)
  • Employment Prep and referrals
  • Rental Assistance
  • Housing location assistance

Help is Here!

Ka Hale A Ke Ola serves hundreds of our community members annually and we can help you if you are in need.

Intake Procedures

For the Central Facility (Wailuku) please call(808) 242-HOME (4663) or(808) 242-7600 (press 1)

For the West Side Facility (Lahaina) please call (808) 856-1178 or (808) 662-0076

Those in need may call our intake phone line between 8:00 am to 4:00 pm; Monday through Friday.

Walk-ins are welcomed, but not guaranteed an intake appointment that day.  If we are not able to do an intake appointment on the day of the walk-in, an appointment will be made for the next available space. 

Intakes will be set up on a first come first serve base and the following documents are requested upon intake:

  1. Picture ID (any kind of picture ID)
  2. Social Security Admin Number card (if available)
  3. Childs Birth Certificates (if available)
  4. TB Clearance (if available, guests will have 7 days after entry to obtain a TB clearance.)
  5. Verification of Homelessness Letter (available from Family Life Center (808) 877-0880)
  6. Eviction Letter from Landlord (if applicable)
  7. All Prescribed Medications (if applicable)

If applicants do not have birth certificates or social security cards,  the agency Housing Navigators will assist by referring shelter guests to the Legal Aid Society of Hawaii (Maui office) and to the Social Security Department.


Emergency Shelter Program

We provide emergency shelter for verified homeless individuals and families seeking shelter in Maui County. For single men and women we provide shelter beds in a dorm setting. For families we provide either a studio or a two-bedroom unit. To speak with an Intake Coordinator Please call our Central location at 808-242-4663 or our Lahaina location at 808-856-1178.


Rental Assistance Program

The KHAKO Rental Assistance Program (RAP) is a homelessness prevention program that provides direct rental assistance payments, supplemented by counseling and case management for a minimum of six (6) months to a year, to individuals and families moving from emergency shelter to permanent housing and Maui residents at risk of becoming homeless due to a temporary lack of financial resources. For more information, contact our Rental Assistance Coordinator at (808) 446-8129 or review Qualifications, Guidelines and Process for applying for rental assistance.

Get Started

Qualifications, Guidelines and Process for applying for rental assistance

Pre-Application Screening (Online Form)

Full Application (PDF Form download)

Checklist of Required Documents


Services

  • Housing Placement – KHAKO case management team assists guests to become document ready for housing. Such documents may include identification cards, birth certificates, and employment verification. The Housing Specialist assists guests in finding affordable permanent housing.
  • The Children’s Services Coordinator assists families with resources they may need in the community from educational rights to childcare services available in the community.
  • Money Magic (budgeting class) – guests attend Money Magic to learn how to budget their money and save for the future.
  • Housing Retention Services – after exiting shelter for permanent housing, former guests will have 9 months of follow up services by the Housing Retention specialist to ensure a smooth transition from shelter to permanent housing.
  • Kids Tutoring Service – We have volunteers from high schools who provide tutoring to all the school age children on site.

Guest Satisfaction Survey!

Please let us know how we’re doing as a shelter program!  Your feedback is important to help us know what we’re doing right and how we can improve!


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